How do I place an order?

Orders can be placed directly through our website using our easy-to-use Online Customiser.

 

What can I customise?

You can customise garment style, colours, patterns, names, numbers, fonts, and upload your own logos.

 

Can I get help with my design?

Yes! Our team offers free design consultations and can assist you with artwork. Just reach out for support.

 

Do you offer design services if I don’t have one?

Absolutely. If you're not sure where to start, our design team can help create a custom look for you.

 

What types of apparel do you customise?

We specialise in custom sports apparel such as jerseys, uniforms, and training wear.

 

Can I order just one item?

Yes, we have no minimum order quantity. However, pricing decreases as quantity increases.

 

Can I request a pre-production sample?

Yes. We can offer pre-production samples for large orders. Please let us know if pre-production samples are required. Please note that additional
charges may apply. Postage fees will apply.

 

Do you offer custom cut styles?

No, we do not offer bespoke or custom-cut garments. All garments are based on pre-set styles.

 

Can I reorder the same design later?

Yes! We keep a record of your design, making it easy to
reorder or make minor updates.

What printing method do you use?

We use high-quality sublimation printing, ensuring long-lasting colours and detail.

 

What materials are the garments made from?

We use polyester micromesh – a breathable, lightweight, and durable fabric perfect for sport.

 

How long does production take?

Production typically takes 4 to 6 weeks from the date of order confirmation.

 

Can I see a proof before my order is finalised?

Yes, we’ll provide a digital mock-up of your design for approval before production begins.

 

Can I choose different sizes and quantities in one order?

Absolutely. You can mix and match sizes and quantities to suit your team or group.

 

Will colours look exactly like they appear on my screen?

While we aim for accurate reproduction, slight variations in colour may occur due to screen differences and printing processes.

What payment methods do you accept?

We accept direct deposit and credit cards.

 

When is payment due?

Final balance must be paid in full before delivery.

 

Do you offer discounts for bulk orders?

Yes. Our pricing is tiered — the more you order, the better
the price per unit.

Can I return custom apparel?

Due to the personalised nature of our garments, custom orders are not eligible for return unless they are faulty or defective.

 

What if there’s a problem with my garment?

If there is a fault or printing error caused by us, we will remake or replace the item at no cost. If the error was made during your customisation, the customer is responsible for remake costs.

 

How do I report a faulty item?

Email us with a detailed description of the issue along with clear photos to support your claim.

 

What are the conditions for returning a faulty item?

• Must be unused
• Tags and packaging intact
• Returned within 14 days of receiving the item
• Proof of purchase required

 

How long do refunds take?

If approved, refunds are processed within 5–10 business days.

Will the material shrink?

Our polyester micromesh fabric may shrink by up to 5%.

 

Will the material stretch over time?

Yes, some stretching may occur with repeated wear and washing.

 

How do I wash and care for my garments?

Always follow the care instructions on the garment label to preserve fabric and print quality.

 

Do you offer sizing charts?

Yes. Sizing charts are available on each product page within the customiser tool.

 

What if I order the wrong size?

Because all items are made-to-order, we do not accept size exchanges. Please review the sizing guide carefully before placing your order.

How do I contact support?

You can reach our team via the Contact Us page on ourwebsite or email us directly at info@teamfirst.com.au

 

Do you offer team or club accounts?

Yes, we can work with clubs, schools, and corporate teams. Contact us for partnership options.

 

Can I save my design and finish later?

Yes, our Online Customiser allows you to save your design and return to it at your convenience.

 

Do you offer express production or urgent orders?

Express options may be available depending on capacity. Contact us to discuss your timeline.

 

Is my logo safe and protected?

Yes, we respect intellectual property and only use your uploaded logos for your order.

 

Do you keep my design on file for future orders?

Yes, once an order is complete, we securely store your design for easy reordering.