Returns policy

At Team First Sportswear, your satisfaction is our top priority. We strive to ensure that every purchase meets your expectations.

If you need assistance with a return, please contact our customer service team at info@teamfirst.com.au.

Faulty Items

If an item purchased from our online store is faulty, you are eligible for a refund within 30 days of receiving your order.

Change of Size – Pre-Order Items

Please note, items ordered through our pre-order system are custom-made. Once the ordering period has closed and production begins, we cannot offer refunds or exchanges. To avoid sizing issues, please refer carefully to our sizing guide before placing your order.

Pre-order items typically take approximately 6 weeks to manufacture, plus an additional week for delivery. Please keep this timeframe in mind when ordering.

Change of Size – Stock Items

We are happy to exchange incorrectly sized items purchased from our online stock store. To be eligible for an exchange, items must be returned:

• With original tags attached
• In undamaged, original packaging
• Unworn and unwashed, in original condition

Return postage to our warehouse is the responsibility of the purchaser. Please note this policy applies only to online purchases.

Refund Payments

Once we receive your returned item, please allow up to 10 days for processing. Refunds will be made via the original payment method through a secure payment gateway. Depending on your financial institution, it may take an additional 1-2 days for the refund to appear in your account. You will receive an email confirmation once your refund has been processed. Shipping costs will also be refunded if the returned goods are faulty or incorrectly supplied.

Our Returns Policy is provided in addition to your statutory rights under Australian Consumer Law.

Pre-Order Shops

Orders placed during a pre-order window cannot be altered once the ordering period closes, as production begins immediately afterward. Pre-order items require approximately 6 weeks for production, followed by an additional week for delivery. Please consider this when placing your order.